RiffTrax on Demand is powered by DivX®
DivX® is a downloadable, near-DVD-quality movie. The DivX file is stored on the hard drive of your computer.

DivX is often called the "MP3 of video," DivX is a compressed digital video format (or codec) used for Internet distribution of movies. DivX Networks is the name of the company that sells DivX content and should not be confused with Circuit City's defunct Divx format.

How do I get started?
Add any of our On Demand movies to your cart and check out normally. Your DivX container file (with the .tix format) will show up in two places: an email receipt from support@rifftrax.com, as well as in your OnDemand Order History (click My Account on the left, and then select the "On Demand" tab). Now, just download the DivX file (it will end in .tix), open it in the DivX player, and your movie will begin downloading.

NOTE: Windows customers can start watching the movies as they are downloading (progressive download); Mac users must wait until the download has finished. Sorry, this is currently a DivX issue which will hopefully be patched in the near future. Also, Mac users using a version of OSX more recent than 10.4 may be unable to play the DivX file!

Am I getting the movie and the RiffTrax?
You are getting the movie with the RiffTrax commentary embedded into it. No synching is required.

Am I renting or buying the movie?
You can choose either. Renting is unlimited views for a 48-hour period. Buying means you own it forever.

How much does it cost to buy the Movie?
It usually ranges between $6.99 and $12.99, and the movie is yours.

How long is the rental agreement for each DivX movie file?
The rental agreement is 48-hours long.

How much does it cost to rent a DivX movie?
It varies, but generally the rental fee is from $2.99 to $4.99 per movie.

How many times can I watch my rented DivX movie?
You can watch your DivX movie as many times as you want during the 48 hour rental period.

What happens when my rental period expires?
The downloaded file becomes inactive. If you want to remove it from your hard drive, simply delete the file.

Where can I see my Video On Demand ordering history?
All of your RiffTrax OnDemand orders can be accessed by clicking "My Account" on the left, and then selecting the "On Demand" tab.

Is it safe to submit my Credit Card information?
Yes, the registration process is secure. All submitted information is encrypted for privacy while in-transit.

What will my Credit Card statement show?
A charge by "RiffTrax"

Whom do I contact if I have problems using DivX?
You can contact RiffTrax Customer Service by email at support at rifftrax.com. RiffTrax Customer Service is available Monday-Friday from 9:00 a.m. to 6:00 p.m. (Pacific Standard Time).

How can I view a DivX sample file?
If you are unsure of your ability to watch DivX titles on your computer, you can get a DivX sample file here.

Can I watch on a Mac?
Yes, a Mac version of the DivX Player is available for download here: http://www.divx.com/divx/mac/

(WARNING: There is a bug with the latest version of OSX (10.5.1 as of this writing) where the DivX movie may not play! When this issue is patched, this FAQ will be updated.)

Where can I find additional technical information about DivX?
Learn more about DivX here. Download the DivX player here.

How do I know a DVD player is DivX-certified?
Look for the logo and remember DivX's slogan, "if it doesn't say it, it won't play it!"

How do I get a DivX-certified player?
DivX-certified players currently include the models listed here.

Is the quality of your downloadable comparable to that of a DVD?
Yes. DivX format offers DVD-quality movies at file sizes small enough to be delivered quickly over the Internet.

What do I need to start watching downloadable movies?
You will need a PC using the free DivX Player software and a high speed Internet connection. PC minimum requirements:

Pentium II 450 processor or equivalent
64 MB or more of RAM
16 MB video memory or higher
DirectX 7 or higher
Windows 2000 or later, Mac OSX 10.4.11 (Later versions of OSX may not be compatible! See note above)
Internet Explorer 5.0 or later, Netscape 4.7 or later

What do I need to watch downloadable movies on a TV?
Watching downloadable movies on a TV requires a DivX-certified DVD player in addition to the above. With a DivX-certified DVD player, you can take the same file that plays on their PC, copy it to disc and play it on your DivX-certified DVD player. This disc may be either a CD-ROM or a DVD. Most downloadable movies are so highly compressed they will fit on a single 700MB CD.

Once I have a DivX-certified DVD player, how do I get started?
Setting up your DivX-certified DVD player to play DivX downloadable movies is easy and requires only a few simple steps. Visit http://www.divx.com/vod to get started.

How long does it take to download a RiffTrax OnDemand downloadable movie?
Depending on your Internet connection, it could take as little as a few seconds or as long as a few hours. Most users with high speed Internet connections will be able to view downloadable movies within a few minutes.

Is the downloadable movie being streamed?
No. Movies can be watched so soon after the download starts thanks to the DivX Player's progressive playback technology, which can start playing files before the download is complete. Streaming is not used because it sacrifices quality.

Can I download a movie to watch later?
Yes. You may download an entire video and watch it later. Unlike streaming, where the file must be streamed at the time of viewing, you can play a DivX VOD file anytime you want without having to download it again.

What if my Internet connection fails during download? Do I have to start it over again from the beginning?
No. Next time you open the file, it will automatically begin downloading from the point where it left off. If a download retry attempt fails, please contact support.

Can I copy a downloadable movie and play on another computer, such as my work computer?
Yes. Your downloadable movies are tied to your user account, not a computer or device. So you may register multiple computers and devices to your account and play your content on all of them.

Will full length (90 minute) downloadable movie fit on a standard CD?
Yes. DivX compression is so powerful that a full length, DVD-quality 90 minute video will fit on one regular 700 MB CD-ROM. If the downloadable movie is larger than 700 MB, however, you will have to copy it to a DVD before playing on your DivX Certified DVD player.

How do I burn a DivX film to a CD? How do I burn to a DVD?
Some movies are too large to fit on a CD; DVD-R or DVD-RW player are your best bet to burn files.

Will every downloadable movie play back on a registered DivX-certified device?
No, some videos are intended for PC playback only. When you choose your movie, look for the symbol that tells you whether you can play it on TV with a DivX Certified device.

Say I had a collection of downloadable movies on CDs, and then purchased a new player device, would I need to make a new set of CDs in order to watch that content on my new player?
As long as you paid for the movies, the exact same CDs will work in your new player as soon as you register the device.